Complaints Policy
Glasgow Hair Transplant Clinics
Our Commitment
At Glasgow Hair Transplant Clinics we strive to provide outstanding patient care. If you are unhappy with any aspect of your treatment or our service, we encourage you to tell us as soon as possible so that we can investigate and resolve your concerns fairly, promptly and professionally.
How to Make a Complaint
You may submit your complaint by email or in writing.
Email: complaintsghtc@gmail.com
Please include:
- Your full name
- Your contact details
- Date of treatment or consultation
- A detailed explanation of your concerns
- Any supporting information you wish us to consider
Our Process
- We acknowledge complaints promptly.
- Your concerns are reviewed by the appropriate member of our management team.
- Relevant clinical records and documentation are reviewed where necessary.
- We provide a written response outlining our findings.
- Where appropriate we explain any actions taken or improvements made.
Information We May Review
- Consultation notes
- Medical records
- Consent documentation
- Clinical photographs
- Relevant correspondence
- Information from members of the clinical team
Our Resolution
Where appropriate we may:
- Provide a full explanation.
- Offer an apology where appropriate.
- Implement service improvements.
- Resolve concerns as quickly and fairly as possible.
Further Assistance
If you remain dissatisfied following our investigation, we will advise you of any appropriate independent organisations or regulatory bodies that may be able to review your complaint.
Contact
Glasgow Hair Transplant Clinics
Email: complaintsghtc@gmail.com